THE BREW RULES

The Brew Rules

Shipping

Processing Times

We pack and dispatch orders within 2–3 business days after payment clears.

If there’s ever a delay (stock, production, roasting schedules, or anything unexpected), we’ll get in touch so you’re not left wondering.

Delivery Timeframes

  • Adelaide Metro: Usually 3–5 business days after dispatch
  • Regional SA & Interstate: May take a little longer depending on the courier

These are estimates only — actual delivery times can vary based on courier volumes and external factors.

Carriers

We use trusted courier partners to get your brew to you safely.

Once your order leaves us, you’ll receive a tracking link so you can follow the journey.

(Refreshing the tracking page every 20 minutes is normal behaviour — we do it too.)

Costs

Shipping is calculated at checkout based on your order size, weight, and delivery address.

Orders under $100 ship for $9.99.

Orders $100+ ship free.

Delivery Issues

If your order arrives damaged, is incorrect, or goes missing, please contact us as soon as possible.

We’ll assess the issue and work with the courier to sort it out in line with Australian Consumer Law.

Refunds and Returns

Damaged, Faulty or Incorrect orders

If something turns up damaged, faulty, or not what you ordered, contact us within 7 days of delivery.

Send your order number and a quick photo of the issue, and we’ll assess it and arrange a replacement or refund in line with Australian Consumer Law.

Refund Process

If a refund is approved, we’ll process it back to your original payment method.

Once we issue it, your bank or card provider handles the timing — usually 5–10 business days before it appears in your account.

Non-Returnable Items

For safety and quality reasons, we can’t accept returns on:

  • Coffee or consumable products
  • Gift cards
  • Promotional or bonus items

These rules follow ACCC guidelines for food and beverage products.

Privacy

What we collect

We collect the basics we need to run your order smoothly:

  • Contact and delivery details
  • Order history
  • Payment information (handled securely by our third-party payment providers)

If you subscribe to our emails, we’ll also store your email address for updates and coffee-related goodness.

Why We Collect It

We use your information to:

  • Process and deliver your orders
  • Keep you updated about your purchase
  • Improve your experience with our store
  • Send the occasional coffee email — only if you’ve opted in (and you can unsubscribe anytime)

Who We Share It With

We only share your details with trusted partners that help us run the business, like:

  • Payment processors
  • Couriers and delivery partners
  • Email and website service providers

We never sell, rent, trade, or hand out your information to anyone else. Ever.

How We Protect It

Your data is stored securely, and only authorised staff or service providers can access it.

We use secure systems and industry-standard protections to keep your information safe.

Your Rights

You can ask to access, update, or delete your personal information at any time.

Just reach out and we’ll sort it — no stress.

Terms of Service

Pricing

By using our site or placing an order, you agree to these terms. Please read them so we’re all on the same page.

Availability

We try to keep everything in stock, but sometimes products sell out. If that happens, we’ll contact you with the option of a refund, replacement, or backorder.

Payments

All orders must be paid in full at checkout. We accept major credit cards and any other secure payment methods shown on our site.

Shipping and Risks

Once your order is handed to the courier, responsibility for delivery transfers to you. If something arrives damaged or incorrect, let us know — we’ll assess the issue and help find a solution in line with Australian Consumer Law.

Liability

We’re not responsible for delays or issues outside our control (couriers, weather, supply problems, the universe doing universe things). Nothing in these terms limits your rights under Australian Consumer Law.

Use of our Site

You agree not to misuse our website, interfere with its operation, or copy any of our content, branding, or intellectual property without permission.

Changes to Terms

We may update these terms occasionally. If we make a significant change, we’ll post an update on our site so you’re in the loop.